Returns & Exchanges
At ミツカン365, we prioritize the safety and quality of our food products; therefore, we accept returns for items that are damaged, defective, or incorrect upon delivery. Due to the perishable nature of our goods, we cannot accept returns based on personal preference or taste once the seal is broken.
Inspect Your Order
Upon arrival, please immediately check your package for any signs of damage, leakage, or incorrect items before opening the product seals.
Contact Support
Within 7 days of delivery, notify our customer service team via email with your order number and clear photos of the issue to initiate a claim.
Receive Authorization
Once your claim is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) and specific instructions for the return shipment.
Refund or Replacement
After we receive and verify the returned item, we will issue a full refund to your original payment method or ship a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing